Terms and conditions

1. Who we are

The website allprinttrade.com belongs to ALL PRINT TRADE SRL, registered office Str. Veseliei nr. 3-5, Sector 5, București 052164, Romania, tax ID RO21272407, Trade Register No. J2007004521409, EUID ROONRC.J2007004521409. Contact us at admin@allprinttrade.com or on +40 726 810 091.

2. What we do and don’t do

We are a freight forwarder: we arrange road freight in our own name and on the customer’s behalf, using vetted third-party carriers. We do not own vehicles and do not perform the carriage ourselves. Our relationship with the customer is a forwarding contract under the Romanian Civil Code (Art. 2064 et seq.).

3. Applicable conditions

Our services are provided under the General Conditions of the Union of Freight Forwarders in Romania (USER) in force at the date of the order, unless agreed otherwise in writing. They are available on request. International carriage performed by carriers is subject to the Convention on the Contract for the International Carriage of Goods by Road (CMR, Geneva, 1956). In the event of conflict, the following prevail in this order: the specific written agreement for the order, the USER General Conditions, these terms.

4. Quote requests, quotes and orders

• Sending a request via the website, email, phone or WhatsApp is not an order and does not bind either party.
• Our quote is valid for the period stated in it and is based on the details provided by the customer (lane, dates, nature, weight, dimensions and number of packages).
• The contract is formed when both parties confirm the transport order in writing (including by email).
• If the actual freight differs from what was declared, price and transit time may be recalculated, and any additional costs (waiting time, unsuitable vehicle, empty runs) are borne by the customer.

5. Excluded goods

We do not arrange transport for: Dangerous goods (ADR); Temperature-controlled freight (reefer); Live animals; Cash and valuables; Tobacco; Alcohol; Pharmaceuticals. The customer warrants that the goods handed over do not fall into these categories and is liable for the consequences of misdeclaring them.

6. Customer obligations

• to declare correctly and completely the nature, gross weight, dimensions, number of packages and, on request, the value of the goods;
• to pack and mark the goods so that they withstand normal road transport, including forklift handling;
• to ensure loading within the agreed window and provide the necessary accompanying documents;
• to instruct the consignee to check the goods on unloading and note any reservations on the CMR.

7. Liability

We are liable for the diligent selection of the carrier and for arranging the transport according to the instructions received, within the limits of the USER General Conditions. For loss of, damage to or delay of goods during carriage, the carrier’s liability is governed by the CMR Convention and is generally limited to 8.33 SDR (special drawing rights) per kilogram of gross weight short or damaged (Art. 23 CMR). If the value of the goods exceeds that limit, we recommend taking out separate cargo insurance.

We are not liable for damage caused by inaccurate declarations by the customer, inadequate packaging, inherent vice of the goods or force majeure.

8. Prices and payment

Prices are those in the accepted quote and are exclusive of VAT unless stated otherwise. The invoice is issued after the transport has been performed; the payment term is as stated in the quote and on the invoice.

9. Claims

Apparent loss or damage must be noted on the CMR on unloading, in the driver’s presence. For non-apparent loss or damage, the consignee must send written reservations within 7 days (excluding Sundays and public holidays) of delivery, and for delay within 21 days of the goods being placed at the consignee’s disposal (Art. 30 CMR). Send your claim to admin@allprinttrade.com with the order number, photos and the CMR showing the reservations.

10. Information on the website

Distances, transit times and vehicle capacities shown on the website are indicative. They are not a binding offer and do not create liability on our part; the applicable figures are those in the written quote. The website content (text, graphics, logo) belongs to us and may not be reused without our written consent.

11. Personal data

How we process personal data is described in our Privacy policy.

12. Governing law

These terms are governed by Romanian law. Disputes will be settled amicably where possible, failing which by the competent courts in Bucharest.